Pre-Sales Consultation- What is the product range offered by Amazelink? Our products are sold worldwide. Once a contract is signed with our sales department, the goods will be delivered through our shipping methods or the transportation method specified by you, upon receiving the payment from your company.
- What is the minimum order quantity for your products? We accept sample orders with minimum quantities to meet the needs of our customers.
- Can Amazelink produce custom products based on specific requirements? We have a strong technical research and development team and competitive raw material suppliers to provide custom products. Please contact our sales department online for more details.
Product Information- What are the dimensions of your module products? Our module products come in various standard sizes, which can be found in the product datasheet. We can also customize module sizes according to customer requirements. Please contact our sales department online for more details.
- What is the fiber length of your products? The common lengths of our products are 1 meter and 0.5 meters. We can also customize the length based on customer requirements, with a minimum length not less than 0.3 meters.
- What connectors can Amazelink provide? We offer common connectors such as FC/APC, FC/PC, SC/APC, SC/PC, LC/APC, and LC/PC. We can also provide custom connectors based on customer requirements.
- Does Amazelink offer OEM products for customer branding? We provide OEM services. Please inform our online sales department about your detailed requirements.
After-Sales Service- How are your products packaged? All our products are packed in anti-static bags and boxes due to the sensitivity of the components. These measures ensure product safety during transportation.
- How does Amazelink handle product shipment? Our products are generally shipped via FedEx, DHL, UPS, TNT, and EMS air freight to ensure safe and timely delivery. We can also arrange delivery using the transportation method specified by the customer.
- What is the delivery timeframe for Amazelink products? Sample products for regular orders will be delivered within one week. The delivery timeframe for bulk production (within 200pcs) is two weeks. For quantities exceeding 200pcs, please contact our online sales experts to discuss specific delivery dates.
For custom products, the delivery timeframe for samples is two weeks, and the delivery time for bulk production (within 200pcs) is three weeks. If the quantity exceeds 200pcs, please contact us and negotiate the specific delivery date with our online sales team. - How does Amazelink handle returns and repair of goods? If you discover any damage or loss of products during transportation, please contact our sales department and provide the relevant documentation promptly. We will provide you with equivalent products within one week.
If any issues arise during product usage, please contact our technical personnel and return the defective products within one week. If the problem is determined to be caused by our company after testing, we will promptly provide you with equivalent products.
